Ong24 is fully committed to protecting the privacy and data security of every member. This document clearly explains how we collect, use, store, and safeguard your information as a player on the ong24 platform in Malaysia.
Six core principles that underpin how ong24 manages and protects your personal data.
All data transmitted between your device and ong24's servers is protected using 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
Ong24 never sells, rents, or shares your personal data with third parties for commercial purposes. Your data is used solely to enhance your gaming experience.
Personal data of ong24 members is stored on servers protected by multi-layered security systems, including firewalls, intrusion detection, and regular data backups.
As an ong24 member, you have the right to access, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Ong24 complies with all relevant data protection regulations, including KYC and AML requirements, to ensure the platform operates lawfully and responsibly for all players.
We always notify players of any changes to this Privacy Policy. You will never miss an important update that affects how your data is managed.
Welcome to the ong24 Privacy Policy. This document outlines ong24's commitment to the privacy and protection of personal data for all platform members. We understand that your trust is our most valuable asset, and we take that responsibility seriously.
This Privacy Policy applies to all users who access or use the ong24 platform — whether via the website, mobile app, or any other digital channel provided by ong24. By registering as a member or continuing to use the ong24 platform, you agree to the data collection and usage practices described in this document.
Ong24 acts as the data controller for all personal information collected through our platform. This means ong24 is responsible for determining the purpose and method of processing your personal data, and we carry out that responsibility with full integrity.
Important Note: This Privacy Policy is written in Bahasa Melayu as ong24's official language of communication with Malaysian players. In the event of any conflict between a translation and this Bahasa Melayu version, the Bahasa Melayu version shall prevail.
Ong24 only collects personal data that is genuinely necessary to provide quality, secure services in compliance with legal requirements. The following are the categories of data we may collect:
When you use the ong24 platform, our systems automatically record certain technical information required to keep the platform running smoothly and securely:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| IP address & estimated location | Security & fraud detection | 90 days |
| Device type & operating system | Platform optimisation | 12 months |
| Login & activity logs | Account security audit | 24 months |
| Cookie & session data | User experience & preferences | Until deleted |
| Game records & betting history | Legal compliance & audits | 5 years |
Data Minimisation Principle: ong24 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political affiliations, or religious beliefs.
Personal data collected by ong24 is used responsibly for legitimate and transparent purposes. Below is a full breakdown of how we use your information:
Your personal data is used to register and manage your ong24 account, process deposits and withdrawals securely, verify your identity during the KYC process, and provide effective customer support whenever you need assistance. These are the primary purposes for data collection that are essential for the platform to function properly.
One of the most critical uses of data is to ensure the safety of the platform and all members. ong24 uses technical and behavioural data to detect suspicious activity, prevent unauthorised account access, identify abnormal betting patterns, and ensure compliance with anti-money laundering (AML) requirements.
Aggregated and anonymised usage data is used to understand how players interact with the ong24 platform, identify areas for improvement, develop new features relevant to Malaysian players, and optimise platform performance across different device types.
With your consent, ong24 may use your contact information to send account-related notifications, inform you of relevant promotions and exclusive offers, and deliver important platform updates. You may withdraw your consent to receive marketing communications at any time via your account settings.
Ong24 does not sell or rent your personal data to any third party. However, there are limited situations where ong24 may need to share your information:
Ong24 works with carefully selected service providers to handle specific technical functions such as payment processing, identity verification, and customer support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes designated by ong24.
Ong24 may be required to disclose your personal data to the relevant authorities when mandated by Malaysian law, including in financial crime investigations, AML compliance requirements, or valid court orders. In all such cases, ong24 will endeavour to disclose only the minimum information necessary.
ong24 guarantees: Your personal data will not be shared with advertisers, external marketing companies, or any third-party commercial entity without your explicit consent. We respect the trust you place in us.
Protecting members' personal data is ong24's number one priority. We implement a range of technical and operational security measures to keep your data safe at all times:
Your Actions Matter Too: Data security is a shared responsibility. Please ensure you use a strong password, do not share your login credentials, and always log out after using the ong24 platform on shared devices.
The ong24 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below is an explanation of the types of cookies used:
These cookies are required for the core functions of the ong24 platform, such as login session authentication, game cart management, and security settings. The platform will not function properly without them and they cannot be disabled.
These cookies store your preferences such as selected language, display settings, and game preferences. They help ong24 deliver a more personalised and comfortable experience every time you use the platform.
Ong24 uses analytics data collected through cookies to understand overall platform usage patterns. This data is processed in aggregate and without personally identifiable information, used solely for platform improvement purposes.
You can control and manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the ong24 platform and your gaming experience.
As an ong24 member, you have certain rights regarding your personal data. ong24 respects and facilitates the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or out of date, you have the right to request a prompt correction.
In certain circumstances, you have the right to request the deletion of your personal data from our systems.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
In certain situations, you may request that ong24 restrict the processing of your personal data.
To exercise any of the above rights, contact the ong24 support team via live chat on the platform. We will process your request within 30 business days. Please note that certain rights may be limited by legal obligations applicable to ong24.
Ong24 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. After the stipulated period, data will be securely deleted or anonymised.
In general, active account data is retained for the duration your account remains active plus a reasonable period after account closure. Financial transaction records are kept for a minimum of 5 years in accordance with applicable financial and AML legal requirements. Security log data is retained for 24 months for audit and investigation purposes where necessary.
Data Retention After Account Closure: Even after you close your ong24 account, we may be required to retain certain records for a period stipulated by Malaysian law for compliance and audit purposes. This is an unavoidable obligation and not a matter of our choosing.
In the course of its operations, ong24 may process or store your personal data on servers located outside Malaysia. Where cross-border data transfers are required, ong24 ensures that an equivalent or higher level of data protection is maintained through:
Ong24 does not transfer personal data to countries that lack an adequate level of data protection without appropriate additional safeguards in place.
The ong24 platform is strictly for individuals aged 18 and above. ong24 does not knowingly collect or process personal data from minors. Should we discover that a minor's personal data has been collected inadvertently, we will take immediate action to delete that data and close the account in question.
If you have reason to believe that a minor has registered an account on the ong24 platform, please contact our support team immediately so that appropriate action can be taken.
Ong24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via:
Your continued use of the ong24 platform following any changes to this Privacy Policy constitutes your acceptance of the updated version. We encourage you to review this page periodically to stay informed about how we protect your data.
Current Version: This Privacy Policy takes effect from January 2026 and supersedes all previous versions. It is the most current and accurate version of ong24's privacy practices.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ong24 handles your personal data, our team is available to assist you 24 hours a day, 7 days a week.
The best way to reach us is via live chat, available directly within the ong24 platform. Our experienced support team will assist you promptly and professionally.
For specific enquiries related to privacy and data protection, you may also reach us via the official ong24 email:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex cases requiring in-depth investigation, we will keep you informed of the expected resolution timeline.
Your data is protected with the latest encryption technology at ong24. Register now and enjoy a safe, fair, and enjoyable gaming experience alongside more than 100,000 Malaysian players who already trust ong24.