Terms and Conditions ong24 —
Complete Guide for Players

01Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "Player") and the ong24 platform ("we" or "the platform"). This document governs all aspects of your use of the ong24 platform, including account registration, game usage, financial transactions, and all other interactions with ong24 services.

By accessing, registering, or using any part of the ong24 platform, you hereby confirm that:

• You have read, understood, and agree to comply fully with these Terms.
• You have the legal capacity to enter into this binding agreement.
• You are using the ong24 platform of your own free will and bear full responsibility for any gaming decisions you make.
• You understand that online gaming involves financial risk and that you are playing with funds you can afford to lose.

If you do not agree with any part of these Terms, please cease using the ong24 platform immediately.

02Account Eligibility

Age Restriction

The ong24 platform is intended exclusively for individuals aged 18 years and above. This is an absolute requirement and cannot be waived under any circumstances. ong24 reserves the right to request age verification documents at any time, and any account proven to have been registered by a minor will be closed immediately without any refund.

Operating Regions

You are responsible for ensuring that your use of the ong24 platform is legal in the region where you reside or access the platform. ong24 is not liable if a player uses the platform from a region where online gaming is legally restricted.

Accurate Information

All personal information you provide during registration and the identity verification (KYC) process must be truthful, accurate, and current. ong24 reserves the right to request additional document verification — such as an identification card, bank statement, or proof of address — at any time to ensure account security and compliance with anti-money laundering regulations.

03Registration and Account Management

Registration Process

Registering an ong24 account is free and can be completed in just a few minutes. You will need to provide your full name, phone number, and other required information during the registration process. All information is used solely for account management and identity verification purposes.

Password Security

You are solely responsible for maintaining the confidentiality of your ong24 account password. ong24 will never ask for your password via email, text message, or any external channel. If you suspect your account has been accessed without authorization, contact ong24 support immediately.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your password with anyone, including family members.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after every session, especially on shared devices.

Account Responsibility

All activity that takes place in your ong24 account — including betting, deposits, withdrawals, and bonus usage — is entirely your responsibility. ong24 is not liable for any losses resulting from unauthorized access caused by your own negligence in safeguarding your account.

04Deposits and Withdrawals

Payment Methods

Ong24 supports a wide range of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, and bank transfer. All transactions are processed through secure, encrypted payment channels. The minimum deposit is MYR 10, and minimum withdrawal limits are set according to the selected payment method.

Processing Time

Deposits are typically credited to your ong24 account within minutes of payment confirmation. Withdrawals are processed within 10 to 30 minutes for regular members, while VIP members enjoy priority withdrawal processing at a faster rate.

KYC Verification & Review

Before your first withdrawal request is processed, ong24 may require you to complete an identity verification (KYC) process. This includes submitting a copy of a valid identification document and proof of ownership of the payment method used. This process is a standard security measure that protects both you and the platform from financial fraud.

Unclaimed Funds

Balances in ong24 accounts that have been inactive for more than 12 consecutive months may be subject to a monthly administration fee. Players are encouraged to contact ong24 support to reclaim their balance before this period expires.

05Bonuses and Promotions

General Bonus Terms

All bonuses and promotions offered by ong24 are subject to rollover requirements and additional conditions stated in the specific terms of each promotion. Players are encouraged to read the terms of each promotion carefully before accepting any bonus.

• Bonuses received cannot be directly converted to cash without first meeting the specified rollover requirements.
• Every ong24 promotion has a set expiry period — any unused bonus will automatically expire once that period ends.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion terms.
• Ong24 reserves the right to void any bonus if fraud or promotion abuse is suspected.

Welcome Bonus

The ong24 welcome bonus is exclusive to new members registering for the first time. Each player is eligible to receive the welcome bonus once only. Creating multiple accounts to claim the welcome bonus repeatedly is a violation of these terms and may result in cancellation of all bonuses and account closure.

Bonus Abuse

Ong24 uses a sophisticated monitoring system to detect abnormal betting patterns or activity indicative of bonus system abuse. Where abuse is confirmed, ong24 reserves the right to void bonuses, hold withdrawals pending investigation, or close the account in question.

06Game Rules

All games available on the ong24 platform — including slots, Live Casino, bingo, fish shooting games, and others — are conducted in accordance with the respective rules set by each game provider. Players are responsible for understanding the rules of each game before playing.

Game Results

All game outcomes on the ong24 platform are determined by an independently certified Random Number Generator (RNG). Game results are final and cannot be disputed except in cases of proven technical error on the part of the platform. In the event of a technical disruption during a game session, ong24 will restore the player's account to its state prior to the disruption based on system records.

Wagering Limit

Every game on the ong24 platform has a defined minimum and maximum betting limit. These limits may vary by game category, account type, and the player's VIP status. ong24 reserves the right to adjust betting limits at any time with reasonable notice to players.

07Prohibited Conduct

To ensure a fair and safe gaming environment for all ong24 members, the following are strictly prohibited:

• Fraud & Manipulation: Any attempt to manipulate game outcomes, exploit system bugs, or use unauthorized methods to gain an unfair advantage in any game.
• Automation Software: Using bots, automated scripts, or third-party software that interacts with the ong24 platform without written authorization.
• Collusion: Unlawfully colluding with other players to gain an advantage in a game, particularly in poker or Live Casino games.
• Money Laundering: Using the ong24 platform as a channel for money laundering or any other illegal financial activity.
• Multiple Accounts: Registering more than one account per individual to obtain repeated bonuses or evade account restrictions.
• Threats & Harassment: Harassing, threatening, or behaving offensively toward ong24 staff or other players on the platform.

08Privacy and Data Protection

Ong24 takes the privacy of all its members seriously. All personal data collected during registration and platform use is protected with 256-bit SSL encryption and stored on secure servers that comply with international data security standards.

Your personal data is used solely for the following purposes:

• Account management and verification.
• Processing of financial transactions.
• Account and promotional communications (if you have opted in to receive them).
• Compliance with applicable legal and regulatory requirements.
• Improvement of the ong24 platform and its services.

Ong24 will not sell, rent, or share your personal data with third parties without your consent, except where required by law or a competent authority. For more information on how ong24 manages your data, please refer to Privacy Policy us.

09Limitation of Liability

The ong24 platform is provided on an "as is" basis. While we continuously strive to ensure uninterrupted operation, ong24 does not guarantee that the service will always be free from technical errors, outages, or delays.

Ong24 is not liable for:

• Financial losses arising from betting decisions made by the player.
• Service disruptions caused by factors beyond ong24's control, such as internet network issues, power outages, or force majeure events.
• Losses arising from unauthorized access to a player's account due to the player's own negligence.
• Any indirect, incidental, or consequential damages arising from the use of the ong24 platform.

Ong24's maximum total liability to any member under any circumstances is limited to the total amount deposited by that member in the 30 days preceding the relevant claim.

10Account Closure and Suspension

Voluntary Closure

You may close your ong24 account at any time by contacting our support team. Before the closure is processed, all eligible balances will be returned to you via the original payment method, subject to applicable withdrawal terms.

Closure by ong24

Ong24 reserves the right to close or suspend any player's account without prior notice under the following circumstances:

• Violation of any provision within these Terms and Conditions.
• Fraud, misconduct, or activities that are harmful to the platform or other players.
• Failure to comply with KYC verification requests within the specified timeframe.
• Upon request by a competent authority.

Self-Exclusion

Players who wish to take a break from the platform can activate the Self-Exclusion feature through their account settings. The break period can be set from 24 hours up to 12 months. During this period, your account will be inaccessible and you will not receive any promotional communications from ong24.

11Responsible Gaming

Ong24 is fully committed to responsible gaming practices. We believe that playing should be an enjoyable form of entertainment, not a source of stress or financial hardship.

Self-management tools provided by ong24 to help players game responsibly:

• Deposit Limit: Set a limit on the total amount you can deposit per day, week, or month.
• Loss Limit: Set a maximum loss limit you are comfortable with over a specified period.
• Session Time Limit: Limit the amount of time you can spend playing in a single session.
• Self-Exclusion: Take a temporary break from the platform for a duration of your choice.
• Self-Assessment: Use the self-assessment tool to understand your gaming habits and identify early signs of problem gambling.

If you or someone you know is experiencing problems with gambling, please reach out to the relevant support services in your area. ong24 fully supports responsible gambling awareness initiatives and is always ready to assist players who need support. For more information, visit the Responsible Gaming us.

12Changes to Terms and Conditions

Ong24 reserves the right to modify, add, or update these Terms and Conditions at any time. Any significant changes will be communicated to members via in-platform notifications at least 7 days before taking effect, except where immediate changes are required for legal or security reasons.

Continued use of the ong24 platform after the effective date of any terms update constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before they take effect.

For any enquiries regarding these Terms and Conditions, please contact the ong24 support team, available to assist you 24 hours a day, 7 days a week via live chat on the platform.